I came back to Geneva on Tuesday afternoon after almost a week in Panama and four days in Colombia. The workshop in Panama was good and I enjoyed getting to know more about Panama, its people, its culture and its history! I went to Colombia to visit my family. Unfortunately my sister was in the hospital and we spent all the time with her there. I guess my visit to Colombia had that purpose: to be there in that difficult moment. I will post about Panama and Colombia later.
This time I want to tell you about the story with Iberia, for those who have been asking what finally happened.
I decided to fly with Air France this time since I promised I would never fly with Iberia again (that company makes me sick and has no idea what socially responsible practices are). Iberia only sent a letter saying they were sorry for what happened to me last time I flew with them but they can't prove their staff accused me of trafficking drugs, since they don't interfer with the police at the airport. Well, that's wrong since the policeman told me just the opposite. You can read the whole story in my previous post about Iberia.This time, I was at the airport checking in at the Air France counter and my sister was just outside waiting for me. Unfortunately, the woman from Iberia, Jessica Lopez, saw my sister there and approached her. The woman told her that none of our formal complaints affected her and that it was in vain. My sister, who sometimes can't control herself, pushed her and the woman got angry and called the police. I didn't see when this happened. When I left the counter, my sister told me and I only hoped there would not be any revenge against me, then I left for immigration.
When I was in the waiting room, my name was called out. I was taken outside the waiting room and told I had a legal problem and I couldn't board the plane. They took out my luggage from the plane and said I had to wait in another room. I asked for an explanation since I didn't understand what kind of legal problem I had. The person from Air France said that there was an order from the Police to not let me board and that I had to call my sister and ask her to come to the airport to settle the situation. I did but I told them I have nothing to do with my sister's attitude towards that woman and that I was not even present there. I told them they were violating my rights as passenger and they couldn't do anything to me since I didn't do anything.
I called my sister, she came to the airport. Nothing happened to her. The manager of the Iberia office at the airport complained but of course they couldn't do anything to her. Then I was told that the situation was solved and that I could board. When I was about to do it, a policeman came to take me to the X-ray room. Of course, Mrs. Lopez was not happy that my sister was not aprehended by the police, so she decided to make my trip unforgettable, again. The police said I had to go through the X-ray test. I told them I couldn't believe they were following the instructions of that woman and that their role is to protect and help people and not to blame them for something they didn't do. I told them what happened in November and that it was unethical to practice this test to me without any minimum suspicion but just because a woman from an airline, I was not even travelling with, called them to do it. They couldn't argue with me, they knew I was right so finally they told me to leave and that they wouldn't prepare any report to the police in Paris (which they normaly do and send to the next airport you arrive to, when you neglect doing the X-ray test).
I went back to the waiting room willing to board the plane, but of course, the story was not over. I was taken apart and the police had my luggage. They asked me to open it and they checked every single inch of it. They put everything on the floor and then disrespectfully asked me to quickly put it back. I didn't want to cry but I couldn't avoid it. I felt humiliated when putting the things back. I felt it was unjust what they were doing and ashamed of the police in Colombia. How on earth they can let themselves be involved in this woman's game?
The worst thing of all this situation is that my luggage didn't arrive and it has been already three days and there are no news about it. Since I was the last passenger to board the plane I think they didn't have time to load my suitcase in the plane. I keep my fingers crossed to get it soon.
Just let me share with you some mixed thoughts I have in my mind about all this situation:
1. I don't agree with my sister's behaviour. I don't think it helps to react violently even if the person deserves it. However, this doesn't justify what Mrs. Jessica Lopez from Iberia did to me.
2. I feel ashamed of people in my country, of corruption, of unethical practices, of violation of human rights of how one person can manipulate a situation and do whatever he/she pleases.
3. I can't understand why Iberia doesn't do anything about it. I don't understand why for Iberia their customers' complaints are not important and why they don't even reply to the formal allegations I have made. Check what other people think about Iberia: http://www.frommers.com/cgi-bin/WebX?13@@.eeaa61e
http://www.reviewcentre.com/review180793.html
4. I feel sad that Iberia staff plays with the drug situation in my country to blame people, who claim their rights as passengers, of trafficking drugs, and that they use this motive to defame passengers.
4. I feel sad that Iberia staff plays with the drug situation in my country to blame people, who claim their rights as passengers, of trafficking drugs, and that they use this motive to defame passengers.
5. I feel dissapointed that Iberia staff takes revenge on customers because they ask to be treated with respect and expect to be applied the same ticket policies in their travel.
6. My family has pressed charges against Mrs. Jessica Lopez and Iberia for slander and defamation in my name. I hope something will come out of this.
7. People have told me that it would had been better if I wouldn't have complained from the begining and that I shouldn't continue complaining about it now. Some people even told me that one can't complain to the police, airlines' staff or people who have power over us in certain situations because one always looses. I don't believe in this and I don't think people should refrain themselves of making their voices heard when their rights are violated. I believe one has the right to stand up when people try to abuse their power. No one should feel threatened for standing up for their rights.
8. I have been thinking what can be the best way to do something about it. I think the best way is through Media: the Internet, Newspapers and one to one. If you know a journalist in Colombia who would like to write about it, please let me know how to contact him/her. If you want to put a link in your blog about this situation, please do it. If you have ideas how I could spread what has happened to me, please write to me: marialucia.uribe@gmail.com
Peace,
Malu






























